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The same platforms, two ways to run them
Choose hosted SaaS for speed and simplicity, or on-premises for data residency and control. Both get the same features and the same team behind them.
| What you get |
SaaS |
On-premises |
| Hosting | UCTECH-managed infrastructure with monitoring and backups | Your servers, virtual machines or private cloud |
| Data residency | UCTECH data centre region agreed in contract | Entirely inside your network |
| Updates | Applied by UCTECH in scheduled maintenance windows | Version-pinned releases, upgraded with you on your schedule |
| Air-gapped sites | Not applicable | Supported, with offline image delivery |
| Time to go live | Days | Weeks, depending on infrastructure readiness |
| Support | Included with the subscription | Support and maintenance agreement |
| Switching later | Migrate to on-premises with your data | Migrate to SaaS with your data |
SaaS suits you if
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You want to be live quickly without buying hardware
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Your IT team prefers not to operate telephony or messaging stacks
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Predictable subscription pricing matters more than capital expenditure
On-premises suits you if
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Regulation or policy requires data to stay in your network
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You operate air-gapped or restricted environments
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You already run your own container infrastructure and want full control
FAQ
Can we start with SaaS and move on-premises later?
Yes. The platforms are the same software; we export your data and import it into the on-premises deployment during a planned migration.
Who handles backups on-premises?
The deployment includes scripted backups to a location you choose; our support agreement covers monitoring them and assisting with restores.
Do on-premises installations need internet access?
No. Air-gapped deployments receive updates as signed container images delivered offline.
How are the platforms licensed?
Per deployment and per user or capacity tier, with terms agreed in the proposal. There is no public price list; contact us for a quote.
Not sure which option fits?
Describe your environment and constraints and we will recommend a deployment model.
Contact us Certifications
ISO 9001:2015
Quality management system
Consistent, controlled delivery: every project follows the same documented, measured and improving process.
What it covers
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Documented, repeatable processes for planning, building and delivering software
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Customer requirements captured, reviewed and verified before delivery
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Measurable quality objectives, internal audits and management reviews
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Continual improvement: issues and customer feedback lead to corrective action
Scope of certification: Computer programming activities
Certifications
ISO/IEC 27001:2022
Information security management system
Your data is protected by a risk-based security programme that is audited, not just promised.
What it covers
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Systematic assessment and treatment of information-security risks
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Controls for access, encryption, secure development, suppliers and incidents
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Confidentiality, integrity and availability of customer and company information
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Regular internal audits, independent external audits and continual improvement
Scope of certification: Computer programming activities
Certifications
ISO/IEC 20000-1:2018
IT service management system
The services we run for you are planned, measured and supported to agreed service levels.
What it covers
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Defined services, agreed service levels and regular service reporting
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Incident, request and problem management to restore service quickly
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Controlled change, release and deployment to protect live services
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Capacity, availability and continuity planning
Scope of certification: Computer programming activities
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